Months ago here in this list, I wrote "I Hate JSL" and several of you
suggested that I write up my frustrations and send it to JMP because they
really do listen and value user input. I must admit that I haven't gotten
around to doing that.
However, I have now had another experience where I provided JMP detailed
suggestions for improvement, and they did NOT listen. Three years ago, we
sat down with a JMP developer, and discussed how we felt the PLS platform
in was woefully inadequate and therefore couldn't be used. We provided this
developer with detailed written suggestions on how to improve PLS in JMP.
The developer assured us that there would be many changes of the type we
were discussing when JMP 6 came out.
We have now had a chance to view a beta test of JMP 6 and guess what? The
developer concentrated on the minor stuff, like making more output data
tables; and ignored the major issues that made PLS in JMP unusable. In
other words, PLS is still unusable in JMP 6.
I wrote to JMP expressing my displeasure. I have not heard back, but it has
only been 24 hours.
What do I do next? How should I follow up on this? Or is it a lost cause?
--
Paige Miller
Eastman Kodak Company
paige.miller@kodak.com
(585) 477-2946
http://www.kodak.com
"It's nothing until I call it!" -- Bill Klem, NL Umpire
"When you get the choice to sit it out or dance, I hope you dance" -- Lee
Ann Womack
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