Re: Suggesting Improvements to JMP -- do they listen, or not?

[Donald.Palahnuk@imclone.com]

Ha - this is funny - sardonically of
course. 

Hating JSL will gain no benefit, neither
will talking to SAS. 

Exposing shortcomings on the web may
help however !

PLS is a crude tool and is limited in
its usefulness. I think what is more important
is an understanding that JMP is an entry
level tool for serious stats. And expecting the PLS 
tool to be world class is an expectation
doomed to failure. Even so, ignoring suggestions
is bad form. 

JMP 6.0 ... well will see ... I look
forward to finding more undocumented features, unsupported
function calls, unknown (to-date) bugs,
and calling the help line with each and every one. 
It is a way of life with software, it
is flawed by default to tease and boggle the mind. 

D Palahnuk
Senior Engineer, Process Sciences
ImClone Systems
908 252 3533
Donald.Palahnuk@ImClone.com

paige.miller@kodak.com
Sent by: jmp-l-owner@lists.biostat.wustl.edu

06/14/2005 03:42 PM

Please respond to
jmp-l@lists.biostat.wustl.edu

To	jmp-l@lists.biostat.wustl.edu
cc
Subject	[jmp-l] Suggesting Improvements to JMP -- do they listen, or not?

Months ago here in this list, I wrote "I Hate
JSL" and several of you
suggested that I write up my frustrations and send it to JMP because they
really do listen and value user input. I must admit that I haven't gotten
around to doing that.

However, I have now had another experience where I provided JMP detailed
suggestions for improvement, and they did NOT listen. Three years ago,
we
sat down with a JMP developer, and discussed how we felt the PLS platform
in was woefully inadequate and therefore couldn't be used. We provided
this
developer with detailed written suggestions on how to improve PLS in JMP.
The developer assured us that there would be many changes of the type we
were discussing when JMP 6 came out.

We have now had a chance to view a beta test of JMP 6 and guess what? The
developer concentrated on the minor stuff, like making more output data
tables; and ignored the major issues that made PLS in JMP unusable. In
other words, PLS is still unusable in JMP 6.

I wrote to JMP expressing my displeasure. I have not heard back, but it
has
only been 24 hours.

What do I do next? How should I follow up on this? Or is it a lost cause?

--
Paige Miller
Eastman Kodak Company

paige.miller@kodak.com
(585) 477-2946
http://www.kodak.com

"It's nothing until I call it!" -- Bill Klem, NL Umpire
"When you get the choice to sit it out or dance, I hope you dance"
-- Lee
Ann Womack




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