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Re: Programming questions

To: "Fowler, Mark" <FowlerM@mar.dfo-mpo.gc.ca>
Subject: Re: Programming questions
From: "David Smith" <dsmith@insightful.com>
Date: Wed, 28 Nov 2001 13:54:55 -0800
Cc: "'S-news'" <s-news@wubios.wustl.edu>
Importance: Normal
In-reply-to: <DB99E25A3974D411B8860090273F1A783B061D@msgmarbio03.bio.dfo.ca>
I don't have any direct answers for these problems, but as a general point
"unpredictable" behaviour, especially when it involves the interaction of S
functions, S-PLUS GUIs, and probably other factors as well, is very
difficult to diagnose from a single email.  The entire environment, enough
to reproduce the problem, is really needed to make progress.

Rather than indulging s-news, a problem like this is probably more suited to
Insightful's technical support department, who will be able to identify
whether this is due to a bug, programming error, or something else.  As with
all support problems, please be sure to indicate your S-PLUS version and
operating system.

Lest I be misconstrued, this is not an attempt to stifle discussion about
problems with S-PLUS!  There are simply some problems which are better
suited to paid technical support.

Don't forget, if you've purchased S-PLUS within the last 12 months, or are
under an active maintenance agreement, you're entitled to technical support
from Insightful.  More details at http://www.insightful.com/support/.

# David

--
David M Smith <dsmith@insightful.com>
S-PLUS Product Marketing Manager, Insightful Corp, Seattle WA
Tel: +1 (206) 283 8802 x360
Fax: +1 (206) 283 0347

Insightful Corporation provides analytical solutions leveraging
S-PLUS, StatServer, S-PLUS Analytic Server and consulting services.
See www.insightful.com for details.


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